Intelligent Call Routing Intelligent Call Routing Mr. Harrison decides to call his character card company to inquire about a notice limit increase. He picks up the phone and dials the companys 800 number. He is then prompted by a friendly juncture that says, Welcome to Mycorp, please enter your 15 digit hatful number. After punching his15-digit account number into the handset, he is readily prompted by a friendly agent who greets him with, Hello Mr. Harrison, how be you today? Surprised that the agent knew he was the one calling, he then mentions that he is interested in a reference limit increase.
After the agent helps him with his primary objective, the agent says, I noticed you have been traveling a lot late; would you be interested in upgrading to our new Travelers Green get to? Thats right. The agent knows a lot about him, besides how? Remember the 15-digit account number he entered? To Mycorp its frequently more then 15-digits: its about every produce he has p...If you want to get a full essay, order it on our website:
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